ULO Support

Contact

• Email: leknesaxel@gmail.com
• Response: within 1 day.

What we help with

• Installing, starting and updating ULO on Windows.
• Settings, widgets and the browser source.
• Licence keys: entering one, moving it to another PC, and the status line in the Subscription and Team tabs.
• Team sharing and the sister car, including pairing.
• Refunds and billing (see the refund policy). For invoices and card changes, use the Creem customer portal link in your receipt email.

We do not help with iRacing itself, with your PC's hardware or with other overlays.

Before you write

1. Check the Team tab's status line and the Subscription tab for the message that ULO shows.
2. Check the Changelog in the app (Settings, Overlay tab, "Changelog").
3. Note the version (Settings, the title row) and what you did just before the problem.

What to send

• The version of ULO.
• What you expected, what happened, and whether it happens every time.
• Your log file: %APPDATA%\ULO\ulo.log (and ulo.old.log if it exists). Open the folder by pressing Windows + R, typing %APPDATA%\ULO and pressing Enter. Check it first: the log should contain no licence key or password, but please remove anything you do not want to share before you send it.
• For team problems, the team ID and the names of the drivers involved, if you are comfortable sharing them.
• Do not send your full licence key. Send the last four characters, which ULO also shows.

Moving a licence to another PC

Open the Subscription tab on the new PC and enter your key. If it says it is in use on another PC, press Move to this PC. The old PC stops at its next check. You may move a key twice in 30 days; for more, contact us. A Windows reinstall counts as a move.

Security or privacy problems

Email leknesaxel@gmail.com. Please do not post details in public first.