ULO Refund Policy

Version of this text: 03.11.2026.

1. Trial

A free trial of Standard and Team lasts 14 days. You need a payment method on file. If you cancel before the trial ends, you pay nothing. The trial is available once per PC.

2. Cancelling a subscription

You can cancel at any time in the Creem customer portal, linked from your receipt email. Cancelling stops renewal. Your plan stays active until the end of the period you have paid for. We do not refund the part of a period that has passed, except as section 3 says.

3. Refunds

• Within 7 days of your first payment, you can ask for a full refund if you have not used the paid features.
• Renewals: a refund is possible within 7 days of a renewal charge if you have not used the plan since that renewal.
• Mistakes and faults: if a paid feature does not work as described and we cannot fix it within a reasonable time, we refund the part of the period you did not get.
• Duplicate charges: refunded in full.

To ask for a refund, email leknesaxel@gmail.com with the email address used for the purchase and the date. Refunds go to the original payment method through Creem. They can take 5–10 working days to appear.

4. Withdrawal right (EU, UK and similar)

If you buy as a consumer in the EU, UK or a similar country, you normally have the right to cancel within 14 days of purchase without giving a reason. This right ends early for digital content once the service has started with your express consent and you have acknowledged that you lose the right. If you have not given that consent, the full 14-day right applies, and we refund in full.

5. Price changes and plan changes

We will not change the price of a running subscription without notice before its next renewal. If you move between plans, the difference is charged or credited pro rata.

6. Chargebacks

If you dispute a charge with your bank before contacting us, we may suspend your key until the dispute is resolved. Please contact us first; most issues are solved faster that way.

7. Contact

Axel Leknes, Oslo, Norway. leknesaxel@gmail.com. See the support page for what to include.